{"id":7081,"date":"2023-06-23T14:31:47","date_gmt":"2023-06-23T12:31:47","guid":{"rendered":"https:\/\/www.tranquilseas.com\/?page_id=7081"},"modified":"2025-12-19T09:03:49","modified_gmt":"2025-12-19T08:03:49","slug":"vseobecne-obchodni-podminky","status":"publish","type":"page","link":"https:\/\/www.tranquilseas.com\/cs\/vseobecne-obchodni-podminky\/","title":{"rendered":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7081\" class=\"elementor elementor-7081\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-01d44ae elementor-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"01d44ae\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-66328fe\" data-id=\"66328fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32e3c5b7 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32e3c5b7\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18d32dd4\" data-id=\"18d32dd4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27f85d0 elementor-widget elementor-widget-text-editor\" data-id=\"27f85d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>\u00da\u010cASTN\u00cdCI SMLUVN\u00cdHO VZTAHU<\/h2><ol><li>firma Tranquil Seas Reservations s.r.o. se s\u00eddlem na adrese V\u00a0Alej\u00ed\u010dk\u00e1ch 129, 250 65 Bo\u0159anovice, spole\u010dnost je zaps\u00e1na v\u00a0obchodn\u00edm rejst\u0159\u00edku, veden\u00e9ho krajsk\u00fdm soudem v\u00a0Praze odd\u00edl C, vlo\u017eka 379261 (d\u00e1le jen jako \u201eHotel\u201c)<\/li><li>objednatel \u2013 jako fyzick\u00e1 \u010di pr\u00e1vnick\u00e1 osoba (d\u00e1le jen \u201eobjednatel\u201c). Tyto podm\u00ednky plat\u00ed obecn\u011b pro v\u0161echny hotelov\u00e9 Hosty a Agentury, se kter\u00fdmi nen\u00ed sjedn\u00e1na p\u00edsemn\u00e1 smlouva o poskytov\u00e1n\u00ed slu\u017eeb.<\/li><\/ol><h2>REZERVACE UBYTOV\u00c1N\u00cd A SLU\u017dEB:<\/h2><ol><li>Rezervace ubytov\u00e1n\u00ed a dal\u0161\u00edch slu\u017eeb v Hotelu a potvrzen\u00ed t\u00e9to rezervace ze strany hotelu je mo\u017en\u00e9 p\u00edsemn\u011b, tj. emailem. \u010di telefonicky<\/li><li>Rezervace se pova\u017euje za platnou a z\u00e1vaznou v p\u0159\u00edpad\u011b, \u017ee Hotel p\u00edsemn\u011b tedy emailem potvrd\u00ed Hostovi provedenou rezervaci nebo automatick\u00e9 emailov\u00e9 potvrzen\u00ed generovan\u00e9 p\u0159\u00edslu\u0161n\u00fdm online rezerva\u010dn\u00edm syst\u00e9mem.<\/li><li>Rezervace je dokon\u010dena pomoc\u00ed platebn\u00ed karty nebo uhrazen\u00edm z\u00e1lohy ve v\u00fd\u0161i objednan\u00e9ho ubytov\u00e1n\u00ed a slu\u017eeb. Mohou b\u00fdt stanoveny individu\u00e1ln\u00ed podm\u00ednky.<\/li><li>V p\u0159\u00edpad\u011b, \u017ee Hotel nebo Host nespln\u00ed podm\u00ednky, kter\u00e9 jsou uvedeny v bodu 3., Hotel nemus\u00ed ubytov\u00e1n\u00ed a slu\u017eby poskytnout.<\/li><li>\u00dadaje, kter\u00e9 jsou uvedeny na potvrzen\u00ed rezervace jsou z\u00e1vazn\u00e9 pro ob\u011b strany<\/li><\/ol><h2>CENY, STORNOVAC\u00cd A PLATEBN\u00cd PODM\u00cdNKY:<\/h2><ol><li style=\"list-style-type: none;\"><ol><li>Cena je uvedena za pokoj na jednu noc, v\u010detn\u011b sn\u00eddan\u011b, pokud nezvol\u00ed host jinak.<\/li><li>V cen\u011b ubytov\u00e1n\u00ed je zahrnuto DPH v\u00a0z\u00e1konem stanoven\u00e9 v\u00fd\u0161i.<\/li><li>Zru\u0161en\u00ed potvrzen\u00e9 rezervace je mo\u017en\u00e9 u\u010dinit pouze p\u00edsemnou formou, tedy emailem. P\u0159esn\u00fd zp\u016fsob zru\u0161en\u00ed rezervace je dan\u00fd rezerva\u010dn\u00edm syst\u00e9mem, kter\u00fd byl pro rezervaci vyu\u017eit.<\/li><li>P\u0159i zru\u0161en\u00ed rezervace, kter\u00e1 byla zad\u00e1na p\u0159es extern\u00ed poskytovatele (nap\u0159. booking.com) je nutn\u00e9 rezervaci zru\u0161it takt\u00e9\u017e p\u0159es tohoto poskytovatele zp\u016fsobem, kter\u00fd poskytovatel vy\u017eaduje a za podm\u00ednek rezervace.<\/li><li>Zm\u011bna rezervace, tj. p\u0159esun objednan\u00fdch slu\u017eeb na jin\u00fd term\u00edn je pova\u017eov\u00e1n za zru\u0161en\u00ed p\u016fvodn\u00ed rezervace a \u0159\u00edd\u00ed se stejn\u00fdm re\u017eimem jako zru\u0161en\u00ed rezervace.<\/li><li>Ubytov\u00e1n\u00ed je mo\u017en\u00e9 uhradit v hotovosti, akceptujeme m\u011bnu CZK, USD. V p\u0159\u00edpad\u011b platby kreditn\u00ed\/platebn\u00ed kartou bude \u00fa\u010dtov\u00e1na \u010d\u00e1stka v m\u011bn\u011b USD.<\/li><li>Podle z\u00e1kona o evidenci tr\u017eeb je prod\u00e1vaj\u00edc\u00ed povinen vystavit kupuj\u00edc\u00edmu \u00fa\u010dtenku. Z\u00e1rove\u0148 je povinen zaevidovat p\u0159ijatou tr\u017ebu u spr\u00e1vce dan\u011b online, v p\u0159\u00edpad\u011b technick\u00e9ho v\u00fdpadku pak nejpozd\u011bji do 48 hodin.<\/li><li>Hotel si vyhrazuje pr\u00e1vo p\u0159edb\u011b\u017en\u00e9 p\u0159edautorizace karty Hosta a\u017e do v\u00fd\u0161e celkov\u00e9 \u010d\u00e1stky za ubytov\u00e1n\u00ed.<\/li><li>V p\u0159\u00edpad\u011b v\u00fdb\u011bru nevratn\u00e9 rezervace m\u00e1 hotel pr\u00e1vo kdykoli po proveden\u00ed rezervace \u00fa\u010dtovat 100 % ceny ubytov\u00e1n\u00ed.<\/li><li>V p\u0159\u00edpad\u011b, \u017ee se host nedostav\u00ed, bude rezervace zru\u0161ena a hotel bude opr\u00e1vn\u011bn \u00fa\u010dtovat n\u00e1klady na cel\u00e9 ubytov\u00e1n\u00ed hosta.<\/li><li>Pro zaji\u0161t\u011bn\u00ed rezervace je v okam\u017eiku rezervace \u00fa\u010dtov\u00e1na z\u00e1loha ve v\u00fd\u0161i 10 % z celkov\u00e9 hodnoty rezervace.<\/li><li>Platby jsou pot\u00e9 napl\u00e1nov\u00e1ny n\u00e1sledovn\u011b:<br \/><br \/>&#8211; 60 dn\u00ed p\u0159ed p\u0159\u00edjezdem bude \u00fa\u010dtov\u00e1no 40 % z hodnoty rezervace.<br \/>&#8211; 30 dn\u00ed p\u0159ed p\u0159\u00edjezdem bude \u00fa\u010dtov\u00e1no zb\u00fdvaj\u00edc\u00edch 50 %.<br \/><br \/><\/li><li>Vezm\u011bte pros\u00edm na v\u011bdom\u00ed, \u017ee v\u0161echny platby jsou nevratn\u00e9.<\/li><li>Pokud pot\u0159ebujete zru\u0161it rezervaci nejm\u00e9n\u011b 8 dn\u00ed p\u0159ed p\u0159\u00edjezdem, r\u00e1di v\u00e1m poskytneme kredit v pln\u00e9 v\u00fd\u0161i zaplacen\u00e9 \u010d\u00e1stky. Tento kredit m\u016f\u017eete vyu\u017e\u00edt na dal\u0161\u00ed pobyt do 12 m\u011bs\u00edc\u016f od p\u016fvodn\u00edho data cesty.<\/li><li>V p\u0159\u00edpad\u011b zru\u0161en\u00ed rezervace 7 dn\u00ed nebo m\u00e9n\u011b p\u0159ed p\u0159\u00edjezdem nebo v p\u0159\u00edpad\u011b, \u017ee se nedostav\u00edte, nebudeme moci nab\u00eddnout vr\u00e1cen\u00ed pen\u011bz ani kredit.<\/li><li>I kdy\u017e ch\u00e1peme, \u017ee se mohou vyskytnout nep\u0159edv\u00eddateln\u00e9 okolnosti, nem\u016f\u017eeme nab\u00eddnout vr\u00e1cen\u00ed pen\u011bz ani kredit za zru\u0161en\u00ed letu. Pro va\u0161i jistotu d\u016frazn\u011b doporu\u010dujeme sjednat si cestovn\u00ed poji\u0161t\u011bn\u00ed, kter\u00e9 ochr\u00e1n\u00ed va\u0161e pl\u00e1ny.<\/li><\/ol><\/li><\/ol><h2>PR\u00c1VA A POVINNOSTI HOSTA:<\/h2><ol><li>Host m\u00e1 pr\u00e1vo u\u017e\u00edvat rezervovan\u00fdch prostor a jejich vybaven\u00ed, stejn\u011b tak jako vybaven\u00ed spole\u010dn\u00fdch prostor<\/li><li>Host je odpov\u011bdn\u00fd za v\u0161echny \u0161kody zp\u016fsoben\u00e9 v pokoji b\u011bhem pobytu a souhlas\u00ed s t\u00edm, \u017ee uhrad\u00ed p\u0159\u00edpadn\u00e9 n\u00e1klady na opravy, v\u00fdm\u011bny nebo zvl\u00e1\u0161tn\u00ed \u010di\u0161t\u011bn\u00ed. V\u00fd\u0161e \u00fahrady bude ur\u010dena hotelem.<\/li><li>Host je povinen ve\u0161ker\u00e9 z\u00e1vady a p\u0159\u00edpadn\u00e9 nedostatky reklamovat b\u011bhem sv\u00e9ho pobytu v hotelu, aby mohla b\u00fdt sjedn\u00e1na n\u00e1prava.<\/li><li>Host je povinen nejpozd\u011bji v den p\u0159\u00edjezdu uhradit n\u00e1klady spojen\u00e9 s vyu\u017eit\u00edm ubytovac\u00edch slu\u017eeb Hotelu, nejpozd\u011bji v\u00a0den odjezdu je pak host povinen uhradit ostatn\u00ed n\u00e1klady \u2013 dopl\u0148kov\u00e9 slu\u017eby (sauna, restaura\u010dn\u00ed slu\u017eby a jin\u00e9 hotelov\u00e9 slu\u017eby), nebylo-li dohodnuto jinak. V p\u0159\u00edpad\u011b neuhrazen\u00ed \u010d\u00e1stky je Hotel opr\u00e1vn\u011bn \u00fa\u010dtovat odpov\u00eddaj\u00edc\u00ed \u010d\u00e1stku z platebn\u00ed karty hosta po jeho odjezdu.<\/li><li>Host m\u016f\u017ee odstoupit od smlouvy na z\u00e1klad\u011b stornovac\u00edch podm\u00ednek nebo v p\u0159\u00edpad\u011b, \u017ee Hotel neposkytl Hostovi p\u0159edem dohodnut\u00e9 slu\u017eby odpov\u00eddaj\u00edc\u00ed standardu hotelu<\/li><li>Doba p\u0159ihl\u00e1\u0161en\u00ed do hotelu je od 14:00 v den p\u0159\u00edjezdu. D\u0159\u00edv\u011bj\u0161\u00ed p\u0159ihl\u00e1\u0161en\u00ed je mo\u017en\u00e9 pouze po dohod\u011b s Hotelem a m\u016f\u017ee b\u00fdt zpoplatn\u011bn.<\/li><li>Doba odhl\u00e1\u0161en\u00ed je do 10:00 v den odjezdu. Pozdn\u00ed odhl\u00e1\u0161en\u00ed je mo\u017en\u00e9 po dohod\u011b s hotelem a m\u016f\u017ee b\u00fdt zpoplatn\u011bno.<\/li><li>Cel\u00fd hotel je neku\u0159\u00e1ck\u00fd. Poru\u0161en\u00ed tohoto na\u0159\u00edzen\u00ed a kou\u0159en\u00ed v pokoji \u010di prostor\u00e1ch hotelu oprav\u0148uje Hotel, aby Hostovi na\u00fa\u010dtoval pen\u00e1le ve v\u00fd\u0161i 200 USD za vy\u010di\u0161t\u011bn\u00ed pokoje \u010di prostor Hotelu. Kou\u0159en\u00ed je mo\u017en\u00e9 pouze p\u0159ed Hotelem k m\u00edst\u011b tomu vyhrazen\u00fdm.<\/li><li>V rozmez\u00ed od 22:00 a 6:00 je doba no\u010dn\u00edho klidu. Chov\u00e1n\u00ed, kter\u00e9 vede k ru\u0161en\u00ed ostatn\u00edch host\u016f v dob\u011b no\u010dn\u00edho klidu, je p\u0159\u00edsn\u011b zak\u00e1z\u00e1no (zahrnuje hlasit\u00fd poslech hudby, televize, k\u0159ik v pokoj\u00edch, chodb\u00e1ch a dal\u0161\u00ed ru\u0161iv\u00e9 chov\u00e1n\u00ed). V p\u0159\u00edpad\u011b v\u00e1\u017en\u00e9 poru\u0161en\u00ed tohoto pravidla m\u016f\u017ee hotel penalizovat hosty finan\u010dn\u00ed pokutu a do v\u00fd\u0161e 400 EUR nebo, v nutn\u00fdch p\u0159\u00edpadech, volat policii.<\/li><li>Psi mohou b\u00fdt ubytov\u00e1ni na z\u00e1klad\u011b potvrzen\u00ed Hotelu zdarma.<\/li><\/ol><h2>PR\u00c1VA A POVINNOSTI HOTELU:<\/h2><ol><li>Hotel je povinen pro Hosta zajistit ubytov\u00e1n\u00ed na z\u00e1klad\u011b p\u0159edem dohodnut\u00fdch slu\u017eeb, kter\u00e9 odpov\u00eddaj\u00ed standardu Hotelu.<\/li><li>V p\u0159\u00edpad\u011b, \u017ee Hotel nem\u016f\u017ee Hosta ubytovat na z\u00e1klad\u011b p\u0159edem vytvo\u0159en\u00e9 a potvrzen\u00e9 rezervace, Hotel m\u00e1 povinnost zajistit pro Hosta adekv\u00e1tn\u00ed ubytov\u00e1n\u00ed v jin\u00e9m za\u0159\u00edzen\u00ed.<\/li><\/ol><h2>Z\u00c1V\u011aRE\u010cN\u00c1 USTANOVEN\u00cd:<\/h2><ol><li>Tyto podm\u00ednky jsou platn\u00e9 od 1.11.2023 a Hotel si vyhrazuje pr\u00e1vo jejich zm\u011bn a Host je povinen se \u0159\u00eddit t\u011bmito aktu\u00e1ln\u00edmi podm\u00ednkami.<\/li><li>Hotel shroma\u017e\u010fuje osobn\u00ed \u00fadaje Hosta pouze po dobu nezbytn\u011b nutnou do ukon\u010den\u00ed poskytov\u00e1n\u00ed sjednan\u00fdch slu\u017eeb a tyto \u00fadaje neposkytuje dal\u0161\u00edm osob\u00e1m.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00da\u010cASTN\u00cdCI SMLUVN\u00cdHO VZTAHU firma Tranquil Seas Reservations s.r.o. se s\u00eddlem na adrese V\u00a0Alej\u00ed\u010dk\u00e1ch 129, 250 65 Bo\u0159anovice, spole\u010dnost je zaps\u00e1na v\u00a0obchodn\u00edm rejst\u0159\u00edku, veden\u00e9ho krajsk\u00fdm soudem v\u00a0Praze odd\u00edl C, vlo\u017eka 379261 (d\u00e1le jen jako \u201eHotel\u201c) objednatel \u2013 jako fyzick\u00e1 \u010di pr\u00e1vnick\u00e1 osoba (d\u00e1le jen \u201eobjednatel\u201c). Tyto podm\u00ednky plat\u00ed obecn\u011b pro v\u0161echny hotelov\u00e9 Hosty a Agentury, se&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7081","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky | Tranquilseas Hotel Resort Roatan<\/title>\n<meta name=\"description\" content=\"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky firmy Tranquil Seas Reservations s.r.o. se s\u00eddlem na adrese V Alej\u00ed\u010dk\u00e1ch 129, 250 65 Bo\u0159anovice.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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